Questions, answered.

The padded waistband sits on your hips and spreads your child's weight across your pelvis instead of dumping it all on one hip and your lower back. It clips on in seconds without help, adjusts to your body, and frees a hand for a trolley or a coffee.

The hip seat suits babies who can hold their head up steadily and sit with support, through to the toddler years. Always keep your child supervised and their face clear while you carry them.

Yes. The waistband adjusts across different body shapes, so you and your partner can swap it back and forth without refitting from scratch. The weight sits on the hips either way, so swapping between you is quick.

There is no daily limit for supervised, awake carrying. Most parents use it across multiple sessions through the day, a Coles run here, a walk there, then longer carries when they need both hands. Take breaks when your child wants to move, and always check the fit before you set off.

The carrier holds your child in a supported, seated position with weight spread across the waistband, and the insert gives newborns firm head and neck support. Always follow the fit guide, keep your child's face visible and clear, and use the carrier while awake and supervised. If you have any concerns about your baby's hips or development, check with your health professional.

One soft cuff goes around your toddler's wrist and the other goes around yours. The coiled strap stretches as they explore and springs back as they come close, so they have room to roam without wandering off.

Yes. The parent end can go on your wrist, a bag strap, your belt, the pram or a shopping trolley, so your hands stay free.

No. The leash helps keep your toddler close in busy places, but always keep an eye on your child while they wear it.

It's water-resistant, with a polyester top and a PU-laminated lining, so it keeps spills off your bag and gives your baby a clean surface. Wipe it clean after each change and let it dry before folding it away.

It opens to about 68 x 70 cm, which is plenty of room for a nappy change, and folds down to fit in your nappy bag.

Wipe the carrier with a damp cloth or hand wash it in cool water and air dry. Wipe the changing pad clean after each use and let it dry before folding. Hand wash the leash in cool water and air dry.

Both. The Baby Hip Carrier, the Anti-Lost Leash and the Diaper Changing Pad are each sold on their own. The bundles group them together and cost less than buying each piece separately, and the saving is shown on each bundle page.

The Nest & Go Bundle pairs the Baby Hip Carrier with the Anti-Lost Leash. The Cozy Nest Bundle pairs the carrier with the Diaper Changing Pad. The Ultimate Care Bundle has all three.

Parents in the toddler-chaos stage. We put together a hip carrier, an anti-lost leash and a changing pad that work together, so getting out the door is easier. If you want to clip them on and walk out the door without a 20-minute production, this is who we made it for.

Every order is dispatched within 1 to 2 business days and usually arrives within 5 to 9 business days, with free delivery Australia-wide. You will get a tracking link by email as soon as your order is on its way.

Yes. Delivery is free on every order, single products and bundles, anywhere in Australia. No handling fees and no surprise charges at checkout.

Right now we ship within Australia only. Everything is set up for fast, tracked domestic delivery so we can keep standard shipping free. If that changes, we will say so on the site rather than leave you guessing at checkout.

Yes. As soon as your order is packed and collected, we email you a tracking number and a link. You can follow it the whole way. If tracking has not updated in a couple of days, reply to that email and we will chase the courier for you.

We pack orders quickly, so time is tight. If you need to change an address, add an item or cancel, reply to your order confirmation as soon as you can and we will do our best to catch it before it ships. Once it is with the courier, we will sort it out through a return instead.

Every product and bundle comes with our 30-day money-back guarantee. Try it on real outings, and if it's not right for you, email us within 30 days and we'll send you return instructions for a refund.

Once your return arrives with us and we have checked it in, we process the refund straight away. Depending on your bank or card provider, it usually shows in your account within a few business days. We will email you to confirm the moment it is done.